Client Experience Architect, Discovery Life
Bergen’s career has spanned 16+ years in the ITC field, operating in a number of banks and other financial institutions. With a focus on research, process and software design, he has been the lead in numerous business and technical projects which have delivered significant business value. As a student of Industrial and Organisational Psychology, his insights assists in behavioural change, client and user engagement, learning retention, ergonomics (usability) and have provided fresh approach to overcoming business and technical challenges. He has a passion for efficiency and usability.