Lead UX Designer, Discovery Life

Lauren heads the user experience design capability within the design and engineering lab at Discovery. This role encompasses not only ensuring seamless and beautiful experiences for users, but also championing the user experience discipline at all levels.

Lauren completed her honours degree (cum laude) in informatics through the University of Johannesburg and has since completed many short courses in relevant fields, including her certification as a usability analyst. With just short of 10 years’ experience in the finance and insurance industries, it is safe to say these fields are where her passion lies.

She is driven by exploring customer-led design, she has recently discovered the complimentary field of service design and is currently working to embed this discipline alongside user experience as the gold standard within new and existing Discovery business areas.